Frequently asked questions
Find answers to the questions we are most commonly asked. If you cannot find what you are looking for, our team is always happy to help.
Here to help
Your questions, answered
We know that choosing care for yourself or a loved one comes with a lot of questions. We have put together answers to the ones we hear most often, covering general care, getting started, and the costs involved. Click any question to read the answer.
General care questions
Home care allows a person to remain in their own home while receiving professional support, rather than moving into a residential care facility. For many people, staying at home is enormously important to their wellbeing, sense of identity, and quality of life.
With home care, support is delivered one-to-one and built entirely around the individual. There is no need to adapt to a shared environment or a fixed routine. The care fits around your life, not the other way around.
We work hard to ensure consistency and will always aim to provide you with a regular, dedicated carer who gets to know you well. Building a genuine relationship between a client and their carer is something we take seriously, and we do everything we can to maintain that continuity.
In the event of planned or emergency absence, we will introduce any cover carer in advance wherever possible, so there are no surprises and your routine is disrupted as little as possible.
Every carer we employ goes through a thorough recruitment process before they ever support a client. This includes:
- Enhanced DBS (Disclosure and Barring Service) check
- Full reference checks from previous employers
- In-depth interview to assess values, character, and experience
- Comprehensive induction and training to the highest industry standards
We then continue to support and develop our carers throughout their time with us through regular supervision, appraisals, and ongoing training.
Yes, absolutely. Working alongside the wider healthcare team is central to how we operate. Our carers liaise regularly with GPs, district nurses, hospice teams, specialist palliative care nurses, occupational therapists, and any other professionals involved in a client’s care.
We believe that good communication between everyone involved in a person’s care is essential, and we take that responsibility seriously. Our carers are trained to observe, report, and escalate any changes in a client’s condition promptly and accurately.
Care needs can change, sometimes gradually and sometimes quite suddenly, and we are set up to respond to that. Your care plan will be reviewed regularly by our team, and we will always consult with you, your family, and any relevant healthcare professionals before making any adjustments.
Whether that means increasing the level of support, changing the type of care provided, or transitioning from overnight care to a live-in arrangement, we will work with you at every step to make sure the right support is always in place.
Getting started
Getting started is straightforward. Simply call us or send an enquiry using the contact form on our website. One of our friendly team members will get back to you promptly to have an initial conversation about your situation and what kind of support you are looking for.
There is absolutely no pressure or obligation at this stage. We are here to listen and help you understand your options, at whatever pace feels right for you.
Once you decide you would like to proceed, we will arrange a free home assessment at a time that suits you. One of our experienced team members will visit you at home to get to know you properly, understand your needs, preferences, and daily routine, and learn about what matters most to you.
This is also a chance for you to ask us any questions you may have and to get a feel for how we work. The assessment forms the foundation of your personalised care plan, which we then create in partnership with you and your family.
We understand that the need for care can sometimes arise very quickly, and we are set up to respond. In many cases we are able to arrange care within 24 to 48 hours of your initial enquiry, particularly for overnight and live-in care.
Please do not hesitate to contact us even if the situation feels urgent. We would rather hear from you early so we can begin making arrangements as quickly as possible.
Absolutely, and we actively encourage it. Family involvement is something we welcome at every stage, from the initial assessment and care planning through to the ongoing delivery of care. We believe that keeping families informed, involved, and reassured is an essential part of what we do.
We are happy to communicate directly with family members or nominated contacts, and we will always keep you updated on how things are going.
We are based in Wolverhampton and currently provide care services across the local area and surrounding communities. If you are unsure whether we cover your area, please get in touch and we will be happy to let you know.
Costs and funding
The cost of care depends on the type of service, the level of support required, and the hours involved. We will always provide you with a clear, transparent breakdown of costs during your initial consultation so there are no surprises.
Live-in care is typically charged as a weekly rate, which many families find easier to plan and budget for. We are happy to discuss costs openly and in as much detail as you need.
In many cases, yes. Live-in care in particular can be a more cost-effective alternative to a residential care home, especially when the costs of selling or leaving a family home are factored in. For couples, live-in care is often significantly more affordable, as one carer supports both individuals at the same weekly rate.
We are happy to help you understand the costs involved and compare them with other options so you can make an informed decision.
There are several potential sources of funding that may be available to help cover the cost of home care, depending on your individual circumstances. These include:
- Local authority funding following a care needs assessment
- NHS Continuing Healthcare (CHC) for those with significant healthcare needs
- Attendance Allowance or Personal Independence Payment (PIP)
- Direct Payments, which allow you to arrange and pay for your own care
- Veterans and armed forces funding for eligible individuals
We can help guide you through the options and point you in the right direction, though we would always recommend speaking with your local authority or a financial adviser for personalised advice.
NHS Continuing Healthcare (CHC) is a package of care that is arranged and fully funded by the NHS for individuals who have a primary health need. If a person qualifies, the NHS covers the full cost of their care, including home care services.
Eligibility is assessed by a multidisciplinary team and is based on the nature, complexity, and intensity of a person’s health needs rather than their diagnosis. The assessment process can take some time, but it is absolutely worth pursuing if you believe it may apply. Your GP or district nurse can help initiate a referral, and we are happy to support you through the process.
We aim to be as flexible as possible and understand that circumstances can change. We will discuss contract terms, notice periods, and any other arrangements clearly with you before care begins, so that everything is transparent and you feel fully comfortable with the agreement.
Please do not let concerns about being locked into a long-term contract put you off getting in touch. We are here to help and will always work with you to find an arrangement that feels right.
Still have a question?
If you have not found the answer you were looking for, please do not hesitate to get in touch. Our friendly team is happy to help with any questions you have, however big or small.